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March 16th, 2015

3/16/2015

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Flooring problems: 80% of the Problems are in 20% of the Process

Starting the floor covering installation too soon is a major cause of commercial flooring failure here in BC. Why is the flooring installed too soon? Here is the first of three reasons that will be posted on this blog:

Delays are expensive and not well-received by the General Contractor (GC).  Like most service providers, the flooring contractor is motivated to keep his customer happy. So, in spite of site conditions, when the flooring contractor is told by the general contractor to, get the job done, he is going to do just that. Disagreeing can strain customer relations, delay getting paid on time, and affect future job prospects with that customer.
This excerpt from the National Floor Covering Association (NFCA) Floor Covering Reference Manual states how the flooring contractor should respond when faced with this situation:

‘DO NOT proceed with installation until all unsatisfactory conditions have been corrected. Notify the General Contractor and/or the Building Owner in writing of all defects likely to impair finished work. Start of work implies acceptance of surfaces and conditions.’

Source:  NFCA Floor Covering Reference Manual - PART B06A - Resilient Specification Guide - .01 Installation Requirements.

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